Update 14th. July, 2021

While most restrictions are to be relaxed in general in the country, there are some exceptions for certain places where the risks are greater.  One of these is care settings, including care homes, where there is still a requirement to wear masks and also to make an appointment.  We appreciate your continued co-operation.  the government has giver the following advice:

Named visitors

Each resident can nominate up to 5 people for regular visits (including, where relevant, an essential care giver), as agreed with the care home.

These visitors should be tested using rapid lateral flow tests on the day of every visit and produce a negative COVID-19 test prior to their visit.

Visitors will need to wear a surgical mask for the duration of these visits. The care home may also provide other items of PPE, such as:

disposable gloves
a disposable plastic apron
Visitors should follow all other infection prevention and control measures, such as maintaining social distancing when walking through the home.

Named visitors can come in for a regular indoor visit, sitting in the same room as loved ones, with no screen or other barrier in between. Up to 2 named visitors can visit at the same time.

Named visitors and residents are advised to keep physical contact to a minimum (excluding essential care givers). Physical contact like handholding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are double vaccinated, without face-to-face contact, and there is brief contact only.

We are asking visitors to be supportive of the care home and recognise that the home will need to ‘share out’ visiting appointments so everyone gets the chance to have one.

Update 17th May 2021

Statement from NHS & Devon County Council:

More restrictions eased for care homes
From Monday 17 May care home residents are able to have more named visitors and more opportunities to make visits out with no need to self-isolate when they return.

Care home residents will be allowed five named visitors, an increase from two. Please note that this includes up to two at once and a maximum of two on the same day. Babies and very young children aren't included in the number limit.

Self-isolation is no longer required following visits to GPs, dentists and day centres.
Visits will only pause for a minimum of 14 days rather than 28 days following an outbreak.

From Monday 17 May 2021, care home residents may leave their care home to spend time outdoors (avoiding crowded spaces) and take part in outdoor exercise not involving close contact with others. Residents will also be able to go to medical appointments (excluding overnight stays in hospital), a workplace, educational setting and day centres without having to self-isolate on their return.

Please note that the 14 day isolation period remains for overnight stays and other visits where risks can't be adequately mitigated.

Care homes should always support visits out in exceptional circumstances, such as to visit a friend or relative at the end of their life.

Please note that this includes up to two at once and a maximum of two on the same day. Babies and very young children aren't included in the number limit.

UPDATE:  8.3.21:

This guidance sets out the government’s advice to support safe visiting:

Every care home resident will be able to nominate a single named visitor who will be able to enter the care home for regular visits. These visitors will be tested using rapid lateral flow tests before every visit, must wear the appropriate personal protective equipment (PPE) and follow all other infection control measures (which the care home will guide them on) during visits. Visitors and residents are advised to keep physical contact to a minimum. Visitors and residents may wish to hold hands, but should bear in mind that any contact increases the risk of transmission. There should not be close physical contact such as hugging

Care homes can continue to offer visits to other friends or family members with arrangements such as outdoor visiting, substantial screens, visiting pods, or behind windows.

In the face of new variants of the virus, we still need to be cautious to ensure we protect those most at risk in care homes while ensuring indoor visits can go ahead. While the vaccine is bringing much needed hope and protection, until more is known about its impact on transmission, residents and visitors should continue to adhere to all the infection control measures that are in place now.

It is not a condition of visiting that the visitor or the resident should have been vaccinated. However, it is strongly recommended that all visitors and residents take up the opportunity to be vaccinated when they are invited to do so through the national programme.

UPDATE 17.2.21:
Good news at last!
We are now covid free and most of the staff and residents have received their first vaccination.  We have come off fairly lightly during this pandemic, but we still are being very cautious.  Visiting is taking place - in our visiting "pod" that we have set up in the doorway of the conservatory to outside, but strictly by ringing to make an appointment first, so that we can accommodate you and prepare as necessary, particularly as a "lateral flow test" needs to be completed upon arrival.  Please follow all staff instructions, as they do their best to assist you and keep both you and our residents safe.

UPDATE 7.12.20:  

Sad to say, as the pandemic has spread across the country, we also now have some cases of covid 19.  So for the time being, we are taking the precaution of closing the home to visitors, until things improve, which they should do soon, particularly as vaccinations become available.  We are sorry to have to take this action, but feel it is the wisest course of action to take in order to keep everyone safe.

We will keep you posted.

UPDATE 24.8.20:

Policy on: Reintroducing Visitors During COVID-19 Pandemic

The COVID lockdown situation came suddenly and shocked us all. We have always resented having to limit visitors to the home, however during the peak, we accept it was a necessary and correct decision.
Though we are still in the early days of easing lock-down, we think it is the appropriate time for our residents to start seeing their relatives again. We need to understand that although the risk is reducing for the majority of the population, most of the people we support are over 70 and are living with health conditions that could potentially put them at increased risk of not only catching COVID-19, but having further health complications as a result.
We aren’t talking about unrestricted visiting, we understand that there is a way to go before we get there, but we do want to look at having visits outdoors when the weather is nice, or in the the conservatory when the weather is not so good.
All decisions about visiting will always be made following discussion with our residents, their relatives, and our team.

The aim of this policy and all associated documents and risk assessments is to:
 Ensure the safety of our residents, their relatives, our team, and any other visiting professional.
 Ensure that those who are required or wish to shield/self-isolate are supported to do so.
 Ensure the risk of infection and cross transmission is minimised.
 Ensure that the mental health and well-being of those who live with us is supported.

What Types of Visiting can we Facilitate?
We have a number of options available visiting and they have been designed to meet the needs of those we support as well as the wishes of those wanting to visit.
Window Visiting
Window visiting has been proving a popular option. Relatives would need to phone in advance to make an appointment for a time that suits them. Their loved one would then be helped into one of the care homes front sitting areas so they can talk to their relatives through the window. There would need to be a distance of 2ms between the relatives and the family as, although not in direct company, the windows will be open to help with conversation.
Garden Visiting
Garden visiting will take place in the back garden. We have a large table with seating that will be disinfected between each visit. Visitors would need to adhere to the 2m social distancing guidelines and would also need to wear a mask. Visiting will be limited to ½ an hour to reduce the risk of needing a toilet break as we will not be able to allow visitors access to the home to use the facilities.  Visitors will need to phone and make an appointment to arrange a visiting time.
Visiting Lounge (Conservatory)
We understand the weather here in England is unpredictable and certain weather conditions would render our outside visiting options obsolete. At the front of the care home is our Conservatory.  It has a secure door to admit visitors, but visitors will have to come to the main entrance to ring and make staff aware of their arrival and to allow us to open the door to the conservatory.
We have attempted to make the conservatory as welcoming and comfortable as possible; however it will need to be deep cleaned after every visit. Visitors will need to wear a mask as well as use the alcohol hand gel provided.   
What to Know Before Visiting
 All visits will need to be arranged with plenty of time. This will prevent waiting times.
 Only two people can visit at anyone time and they must be from the same household.
 Visitors can not be symptomatic. A questionnaire needs to be completed when visitors arrive, and this will be recorded in the relevant care plan.
 Consent must be given for visitors to have their temperatures checked for added safety measures.
 All visits will be for up to 1/2 hour but no longer. This reduces the risk of needing to use the toilet or having to hydrate.
 All visitors visiting in the garden or the visiting lounge (Conservatory) will need to wear a mask which they must provide themselves.
 Visitors can not hug or touch their loved ones. As hard as this may be, we aren’t there just yet.
 Visitors can bring non-perishable gifts. These gifts will be isolated for 72 hours. To avoid upset, you can give the gifts to the team before visiting if you wish. This may prevent any upset for those living with dementia who may not be able to understand the situation fully.

What if the family member is living with dementia and wants to have contact?
Although we have tried to mitigate all risks, the reality is not everyone will understand the need for distancing. We will look at visiting for each of our residents on a person by person basis. The visitor would need to wear a disposable apron as well as suitable gloves which we are able to supply.
Concerns about being remembered
It’s now been a few months since we had to restrict visiting, and although we have adapted and facilitated visits in a number of ways to help keep you all connected, we are aware that due to various factors, not everyone has been able to continue visiting. If relatives are concerned that their loved one may no longer remember them, we can work with the relative for the week prior to their first visit to help remind their loved one. This could be through photographs, focused conversation, videos etc. 

End of life Visiting
Day Visiting
Visiting for end of life will be managed in a respectful and dignified manner that embodies our beliefs and our commitment to support end of life care. Visitors will arrange via phone before visiting.
The risk of COVID-19 to those on end of life is outweighed by their current needs. For this reason, we will not enforce PPE to be worn in the bedrooms of those on end of life unless the visitor wishes to. This is so that the resident can have real human connection in their final days. Relatives will be informed of the potential risk to themselves if they chose not to wear a mask and a mask will be offered, but it will be their decision to continue wearing he mask or not.
The visitors will always be escorted when outside of their relatives’ room to reduce risk of cross contamination and infection to the team or other family members.  Social distancing must be observed outside the resident’s bedroom but this will not be enforced for end of life visiting in the bedroom.
Staying Over
We understand that day visiting when loved ones are at the end of their lives may not always be enough, however, unfortunately, Crelake is not able to support relatives to stay overnight
at this time.  Whilst we cannot accommodate relates to stay overnight, visiting can continue through the night for those coming to the end of their life.

We hope that it will be appreciated that although these guidelines are quite a restriction to all concerned, at least they do show a positive way forward, as we emerge form this difficult situation.

We will update this policy as and when the situation changes.

We very much appreciate your understanding in these difficult times.


The Crelake Team