How we have improved our service
We have been busy making many improvements, that not only satisfy what is required of us, but further improve the facilities we offer to our residents.
We are pleased to announce that following an inspection by the Care Quality Commission on 15th & 23rd January 2019, (see below) we have been awarded an overall “GOOD” rating in their report and they made the following observations: “People, relatives, staff and professionals all described improved safety systems at the service.” and “People said they felt safe living at Crelake. Their comments included; "'I am happy and feel safe living here, there are never any problems," "I like walking in the garden and the rails keep me safe," and "There is a lovely atmosphere and the staff are sincere."
All this is the result of a lot of hard work by Registered Manager, Zoe Hickman, who has been assisted in this by Deputy manager - Elaine Steel.
We will continue to make this the best home we possibly can for our residents.